Hi, I'm Ubaid 👋
IT & Operations Specialist, bringing precision and problem-solving skills into banking and finance.

About

Driven and detail-oriented professional with proven expertise in IT, BPO systems, and team leadership. Skilled in data management, technical support, and operational efficiency, with a developing focus on banking and finance. Seeking to leverage my analytical and organizational strengths in a Bank Accountant role, delivering accuracy, accountability, and insightful reporting.

Work Experience

N

Ntelecom

March 2025 - August 2025
Dialer Operator
  • Managed and optimized dialer operations, ensuring high call connectivity rates.
  • Provided IT support for telemarketing agents, troubleshooting software & hardware issues.
  • Maintained CRM data accuracy, entering and updating customer information efficiently.
  • Assisted in lead generation, call routing, and campaign performance analysis. Collaborated with the team to streamline remote work processes.
    • R

    Royal tech

    December 2024 - February 2025
    Dialer Operator & IT Support
  • Managed and optimized dialer operations, ensuring high call connectivity rates.
  • Provided IT support for telemarketing agents, troubleshooting software & hardware issues.
  • Maintained CRM data accuracy, entering and updating customer information efficiently.
  • Assisted in lead generation, call routing, and campaign performance analysis. Collaborated with the team to streamline remote work processes.
    • P

    P-tech People and Technology

    December 2023 - November 2024
    Dialer Manager
  • Manage the IT team, providing guidance, training, and support
  • Develop and implement IT strategies, policies, and procedures
  • Oversee the installation, configuration, and maintenance of hardware and software systems
  • Ensure network security, data backup, and disaster recovery processes are in place
  • Collaborate with other departments to identify and prioritize IT projects
  • Analyze and troubleshoot technical issues, providing solutions and recommendations
  • Stay up-to-date with emerging technologies and trends, making recommendations for adoption
  • Manage IT budgets and resources, ensuring efficient use of funds
  • Ensure compliance with industry standards, regulations, and best practices
    • H

    Hustler Marketing

    June 2022 - November 2022
    IT Manager
  • Spearheaded the development and execution of IT strategies aligned with BPO objectives, resulting in enhanced operational efficiency and client satisfaction
  • IT team, fostering collaboration and ensuring high-performance standards in delivering technical support and solutions.
  • Oversee the installation, configuration, and maintenance of hardware and software systems
  • Led the planning and execution of IT projects, adhering to timelines and budget constraints, resulting in successful project deliveries
  • Managed relationships with external vendors, negotiating contracts and ensuring the procurement of quality IT services and products.
    • S

    Satellite BPO

    August 2021 - April 2022
    IT Specialist
  • Technical Expertise: Proficient in a wide range of IT systems, hardware, and software with a focus on troubleshooting, maintenance, and optimization.
  • Innovation: Contributed to the development and implementation of innovative solutions, keeping abreast of emerging technologies to enhance overall IT performance.
  • IT Support: Extensive experience in providing reliable IT support to end-users, addressing queries promptly, and maintaining high levels of customer satisfaction.
  • Problem-Solving: Adept at identifying and resolving complex technical issues, showcasing a strong analytical and problem-solving mindset.

    • Skills

    Dialer Systems
    CRM Managment
    Data Integrity
    IT Support & Issue Resolution
    Dialer Metrics Reporting
    MS Excel
    Google Sheets
    Vendor Managment
    Operational compliance
    Communication
    Collaboration
    Time Managment

    Education

    A

    Allama Iqbal Open University

    2022 - 2023
    FSC Degree of Computer Science
    F

    Federal Board of Intermediate and Secondary Education

    2020 - 2022
    Matriculation, Computer Science
    Contact

    Get in Touch

    Want to chat? Just shoot me a dm with a direct question on linkedin and I'll respond whenever I can. I will ignore all soliciting.

    LinkedIn